Terms and Conditions
By browsing and shopping on our website, you agree to comply with the following terms and conditions.
We strive to provide a seamless shopping experience, ensuring the highest quality and safety of our products. Please note that all content, including product descriptions, images, and pricing, is subject to change without prior notice. We take utmost care in accurately representing our candles, but slight variations may occur due to handcrafting.
For your protection and ours, we do not store your credit card information, and your personal data will be handled in accordance with our Privacy Policy.
By placing an order, you confirm that you are at least 18 years old or have parental consent. Please read our Return Policy for information on refunds and exchanges.
We appreciate your trust in A Hint of Grey and are committed to delivering a delightful candle shopping experience.
Return and Refund Policy
Return Policy: Refunds and Exchanges
At A Hint of Grey we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we offer a flexible return policy for both refunds and exchanges. Please review the following guidelines:
1. Refunds:
- You have 28 days from the date of purchase to request a refund for any product.
- To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling fees are non-refundable.
- Refunds may take 7-10 business days to process after we receive the returned item.
- To initiate a refund, please contact us at hello@ahintofgrey.co.uk You will be provided with instructions on how to return the item.
2. Exchanges:
- If you received a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order.
- We will provide a prepaid shipping label for the return of the item.
- Once we receive the item, we will promptly send you a replacement or exchange the product for a similar one if the original is no longer available.
- If you wish to exchange a product for a different one, please contact us for instructions on how to do so.
3. Conditions:
- Returns and exchanges are only accepted for products purchased directly from A Hint of grey. We do not accept returns for items purchased from third-party sellers.
- Products that have been used, damaged by the customer, or are not in their original packaging may not be eligible for a refund or exchange.
4. Contact Information:
If you have any questions or need assistance with the return or exchange process, please contact us at:
Email: hello@ahintofgrey.co.uk
Our aim is to make the return process as straightforward as possible, and we are here to help ensure you are satisfied with your A Hint of Grey purchase. Thank you for choosing us for your shopping needs.
Privacy Policy
At A Hint of Grey, we value and respect your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our online candle store.
We may collect data such as your name, address, email, and payment information solely for order processing, shipping, and communication purposes. Your information is securely stored and will never be shared with third parties unless required for legal or operational reasons, and only with your consent. We employ industry-standard security measures to protect your data from unauthorised access.
By using our website, you consent to the collection and use of your information as described in this policy.
Your trust in A Hint of Grey is of utmost importance to us, and we are dedicated to maintaining the confidentiality of your personal information.
Safety Data Sheets
SAFETY DATA SHEETS for our fragrances